Refund Policy

This policy explains how cancellations and refunds are handled for bookings with Shane's Airport Transfers Ltd.

Standard bookings

More than 48 hours before travel: refundable fare payments are eligible for refund. Any deposit that was stated as non-refundable remains non-refundable.

Between 24 and 48 hours before travel: 50% of the booking price is payable. Where more than this has already been paid, any refundable balance will be returned after the cancellation charge and any non-refundable deposit are taken into account.

Less than 24 hours before travel: contact us as soon as possible. Any refund entitlement will be determined by the booking terms confirmed for that journey and any costs already committed.

Deposits

Deposits are non-refundable. The standard deposit, where required, is £20 unless a different amount was clearly agreed at the time of booking.

Minibus bookings

Minibus bookings are non-refundable once confirmed.

Executive vehicle bookings

Executive vehicle bookings are non-refundable once confirmed.

Changes rather than cancellation

If you need to change the date, time, pickup, destination, passenger numbers or vehicle requirement, contact us as soon as possible. Changes are subject to availability and may result in a revised fare.

How refunds are returned

Where a refund is due, it will normally be returned using an appropriate method based on how the original payment was made. Processing times can depend on the payment provider or bank.

Questions about a cancellation

If you are unsure how this policy applies to your booking, contact Shane's Airport Transfers with your booking details before cancelling.

Last updated: 30 September 2026.