Legal
Shane's Airport Transfers — Terms & Conditions
Last updated: August 2026
Please note —For airport collections, please call or message us on landing to arrange collection. You must make contact within 90 minutes of arrival (15 minutes for all other pickups), otherwise we may cancel without refund — see section 23.
1. Booking
All bookings are subject to availability and are not confirmed until accepted by Shane's Airport Transfers.2. Fares
The agreed fare is fixed at the time of booking unless the customer changes the journey details. Additional mileage, waiting time, extra stops or route changes may result in additional charges.3. Payment
Payment is due before or at the commencement of the journey unless a credit account has been agreed in writing. Failure to pay may result in cancellation of the booking and recovery action.4. Flight Monitoring
We monitor flight arrivals where a valid flight number has been provided. Collection times may be adjusted accordingly for flight delays.5. Flight Delays and Cancellations
Where a valid flight number has been provided, we will make every reasonable effort to accommodate delayed flights. However, if a flight is significantly delayed or cancelled and, as a result, Shane's Airport Transfers is unable to complete the booked journey due to operational commitments, driver availability or other existing bookings, no refund will be due.
Customers may be able to recover their losses through their travel insurance policy, airline or other applicable provider. Upon request, Shane's Airport Transfers will provide reasonable documentation, including booking confirmations and receipts, to assist with any valid insurance or compensation claim.
6. Waiting Time
Airport collections include 60 minutes of complimentary waiting time from the actual landing time.
Non-airport collections include 15 minutes of complimentary waiting time.
Additional waiting time is charged at £20 per hour, calculated pro rata.
7. Customer Delays
If the customer cannot be contacted after the complimentary waiting period, the driver may leave. The full fare will remain payable.8. Cancellations
More than 48 hours before pickup: Full refund.
24–48 hours before pickup: 50% of the fare payable.
Less than 24 hours before pickup: No refund.
If the vehicle has already been dispatched, the full fare remains payable.
9. No Shows
Failure to meet the driver or respond to calls or messages within the waiting period will be treated as a no-show. The full booking charge will apply.10. Customer Changes
Any changes to dates, times, addresses or passenger numbers are subject to availability and may incur additional charges.11. Vehicle
We reserve the right to substitute the booked vehicle with another suitable vehicle of equal or higher standard where necessary.12. Luggage
Passengers must accurately declare luggage when booking. We reserve the right to refuse excessive luggage or arrange a larger vehicle at additional cost.13. Child Seats
Child seats can be provided where arranged in advance, subject to availability. Parents or guardians remain responsible for ensuring the child seat is suitable and correctly fitted.14. Passenger Conduct
Passengers must behave respectfully. Drivers may refuse or terminate journeys involving abusive, threatening, violent or unsafe behaviour. No refund will be given.15. Damage and Cleaning
Customers are responsible for the cost of repairing damage caused to the vehicle.
A minimum cleaning charge of £100 applies where excessive cleaning is required, including sickness, food spillages or other contamination. Additional repair costs may also be recovered where applicable.
16. Smoking, Vaping and Alcohol
Smoking and vaping are prohibited in all vehicles. Alcohol may only be consumed with the driver's prior permission.17. Liability
Whilst every effort is made to arrive on time, Shane's Airport Transfers shall not be liable for delays caused by traffic, road closures, weather, accidents, police incidents, airport congestion or other circumstances beyond our reasonable control.
Our total liability shall not exceed the value of the booking.
We shall not be liable for missed flights, missed connections, business losses or consequential losses except where liability cannot legally be excluded under the laws of England and Wales.
18. Lost Property
Items left in vehicles will be retained where found. We accept no responsibility for lost property. Returned items may incur a delivery or administration charge.19. Force Majeure
We shall not be liable for failure to perform our obligations where prevented by circumstances beyond our reasonable control.20. Right to Refuse Service
We reserve the right to refuse any booking or terminate any journey where necessary for the safety of passengers, the driver or the public.21. Privacy
Personal information is processed only for the purpose of providing our services and in accordance with applicable UK data protection legislation.22. Collection on Arrival
For airport collections, it is the customer's responsibility to contact Shane's Airport Transfers once they have landed and are ready for collection. Customers must call or message the driver on the number provided to arrange their pickup.
Whilst we monitor flight arrivals where a valid flight number has been supplied, our driver may not be parked at the terminal immediately on landing. Contacting us on arrival ensures a prompt and smooth collection.
23. Waiting Time & Non-Contact
For airport collections, customers must make contact with Shane's Airport Transfers within 90 minutes of their flight's arrival. For all other pickup locations, customers must be available for collection within 15 minutes of the agreed pickup time. If the customer fails to make contact within these periods, we reserve the right to cancel the booking without refund.
If the driver has been waiting for more than 60 minutes and the customer subsequently makes contact with the office or driver, we may, at our sole discretion, allow the driver to continue waiting. Any continued waiting in these circumstances will incur additional charges.
24. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.By making a booking, the customer confirms they have read, understood and accepted these Terms and Conditions.